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RETURNS & REFUNDS

 

Green Hill Italia's returns policy allows you to re think your purchase and return the item.

The method of reimbursement changes depending on the cases listed below:

 

A. I received the item but I am not happy with my purchase and I want to return it:

 

If you purchase an item at our store, you have changed your mind and wish to return it, you can return your item (in accordance with what is explained here and in the terms & conditions) and therefore have the right to get a refund. You will have to send the item you want to return to our warehouse, (you'll find the address at the bottom of this page), with tracked public mail or private express courier (or any other traceable shipping service). The item will have to be returned with its original packaging and including reference of the order number it refers. The product needs to be packed with care so that it is not damaged during transport. The shipping costs for returning the product will be your charge.

Once the item is received, Green Hill Italia will check the integrity of the goods and, if it reflects the conditions set by our return policy, it will issue a full refund of the item price.

 

B. I received the article but I want to change the size/model:

 

If you purchase an item in our store, but you have realized that the size is not the right one or that you would prefer to change the model, you can replace the article (in accordance with what is explained here and in the terms & conditions) and therefore have the right to exchange.

  1. Contact us by phone at +39 320 0397821, by e-mail at greenhill@live.it, or fill out the form in the CONTACTS section of our shop www.greenhill.it indicating your phone number. Explain clearly why you want to replace the item and what size/model you would like to receive in return.

  2. You will have to send the item you want to return to our warehouse, (you'll find the address at the bottom of this page) with tracked public mail or private express courier (or any other traceable shipping service). The item will have to be returned with its original packaging and including reference of the order number it refers. The product needs to be packed with care so that it is not damaged during transport. The shipping costs for returning the product will be your charge.

  3. Once the item has been received, Green Hill Italia will check the integrity of the goods and, if it reflects the conditions set by our return policy, it will send you the item you requested to replace without any additional costs for you.

 

Note: If the price of the item you want to replace differs by default from that of your first purchase, please contact us.

 

 

C. I received the item but it is damaged/wrong/defective:

 

If the product you purchased from Green Hill Italia at www.greenhill.it was delivered to you damaged, defective, it is not what you ordered or otherwise does not comply with the sales agreement please contact us no later than 14 (fourteen) days from the date of delivery of the same. You can contact us by phone at +39 320 0397821, by e-mail at greenhill@live.it, or by filling out the form in the CONTACTS section of our shop www.greenhill.it indicating your phone number.

 

You will be able to verify the cases in which you can avail yourself of the right of our return policy.

 

 

 

If you have changed your mind about the purchase made, you have the right to return the item to us no later than 14 (fourteen) calendar days from its delivery. The right of return can be exercised in relation to the purchase of any product on the site www.greenhill.it as long as:

  • The Article/articles are new, intact and have never been used

  • The Article/articles are complete with their original packaging

  • The Article/articles are intact with all their components

Green Hill Italia reserves the right not to apply the return policy in the following cases:

  • The Item(s) purchased have been used, damaged or washed

  • The Article/articles are no longer with their original packaging

  • The Article/articles are not intact with all their components

 

 

If you wish to return an article for one of the reasons above over the deadline of 14 (fourteen) calendar days from the delivery date, please contact us by phone at +39 320 0397821, by e-mail at greenhill@live.it, or by filling out the form in the section CONTACTS of our shop www.greenhill.it indicating your telephone number. Green Hill Italy will evaluate your request.

RETURN POLICY

Delivery address for your returns:

Green Hill Italia, Scali D’Azeglio 16, 57123 Livorno, Italy